How to Fix PS5 Controller Not Responding & Keeps Disconnecting

The PS5 controller not responding or keeps disconnecting can be caused by an unstable wireless connection between the PS5 and the controller. Additionally, if you’ve recently paired your PS5 controller with another device, such as a phone, it might interfere with its connection to the console. If your PS5 can’t detect the DualSense, it may be because your controller needs to be reset.

Step-by-Step Solutions to Fix the Issue

1. Establish a Direct Connection

The quickest way to re-establish a connection is by using a wired method:

• Connect the USB-C cable to the PS5.
• Attach the other end to the controller.
• Press the PlayStation logo on the controller for five seconds.

Result: This direct connection should prompt the PS5 to recognize the controller immediately. This also will fix unresponsive PS5 controller.

2. Reset the Wireless Connection

If the direct connection doesn’t work, try resetting the wireless connection:

• Disconnect the USB-C cable.
• Hold the ‘Share’ button (it looks like a tiny arrow) for five seconds.
• Reconnect the USB-C cable.
• Press the PlayStation logo.

3. Dual Button Method

Sometimes, pressing two buttons simultaneously can do the trick:

• With the USB-C cable connected, hold the PlayStation logo and the ‘Share’ button for five seconds.

4. The Ultimate Reset

As a last resort:

• Find the tiny hole at the back of the controller.
• Use a pin to press the button inside for ten seconds.
• Press the PlayStation logo without the USB-C cable.
• If needed, reconnect the cable and try again.

5. Wi-Fi Connection Conflict

It might sound strange, but if your PS5 controller keeps disconnecting or freeze, it could be due to your PS5 using a Wi-Fi internet connection. Some users have found that when they disconnect their Wi-Fi, the problem goes away almost instantly. But why does this happen?

Important Note: The PS5 controller operates on a 2.4 gigahertz connection, which is the same frequency emitted by most Wi-Fi internet routers. When many devices use this same frequency, it can lead to disconnections and make it seem like your PS5 controller is broken.

1. Check Your Wi-Fi Connection

First, ensure your PlayStation 5 is connected to a 5 gigahertz Wi-Fi connection. If not, consider using an ethernet LAN cable instead.

2. Temporarily Disconnect Your Wi-Fi

• Simply unplug your wireless router.
• Make sure your PS5 is completely powered off.
• Use a small tool, like a toothpick or paperclip, to reset the controller.
• Connect the controller to your console using a USB cable.
• Power on the system.

3. Adjust Controller Settings

• Go to controller settings.
• Ensure the communication method is set to USB.

4. Reconnect Your Wi-Fi and Check Connection

• Reconnect your wireless router and wait for the Wi-Fi connection to become available.
• Go to your network connection settings.
• Ensure your PS5 is connected to the internet via ethernet or a 5 gigahertz Wi-Fi connection.

How to Check Your PS5 Wi-Fi Connection Frequency:

• Select “View Connection Status.”
• The current frequency band in use should say “5 gigahertz.”

If it says “2.4” instead of “5 gigahertz”:

• Go to your network settings.
• Select your current Wi-Fi connection.
• Press the options button.
• Select “Wi-Fi frequency bands.”
• Change this to “5 gigahertz.”

Table: Steps to Fix PS5 Controller Disconnection

Step	Action
1	Check your Wi-Fi connection
2	Temporarily disconnect your Wi-Fi
3	Adjust controller settings
4	Reconnect your Wi-Fi and check connection

Conclusion

By following the steps above, your PS5 controller should now be trouble-free. Remember, the key is to ensure your PS5 is connected to a 5 gigahertz Wi-Fi connection or use an ethernet cable. If you found this guide helpful, don’t forget to leave a like and comment below!

PS5 DualSense wireless controller has Light Colors that will help you to identify any controller error.