How to Fix ‘Cannot Start PS4’ and Related Errors

June 26, 2023 0 By tech

If your PlayStation 4 (PS4) doesn’t start or won’t turn on, it’s usually because of a problem with the power cable, power outlet, or power supply. If the LED indicator on your PS4 is blue or white, it means that your PS4 is turned on, but your TV is off. This can happen if the HDMI cable connecting your PS4 to the TV is broken or loose.

If your PS4 is turning on the light indicator will be blue color and then smoothly transitions to a crisp white glow.

PS4 Startup Error Messages and How to Fix Them

Below, we discuss the common error messages and signs that occur when the “Cannot Start PS4” issue happens, along with the recommended solutions to address each.

PS4 Not Powering On

There are several reasons why your PS4 might not be powering on, but let’s focus on the most common one: an issue with the power supply. The power supply is what gives your PS4 energy to run, just like how eating food gives you energy to play.

Here are the steps to find out if there’s something wrong with your power supply and what you can do to fix it:

– Check the Power Cable

Visible Sign: The power indicator remains off, and the PS4 doesn’t respond when the power button is pressed.

Solution: The first thing you need to do is to check the power cable of your PS4.

  • Is it securely plugged into your PS4 on one end and into the power outlet on the other end?
  • Does it have any visible damage like cuts, frays, or burns?

If the answer to the first question is ‘no’, make sure to plug it in securely. If the answer to the second question is ‘yes’, you might need a new power cable.

Important Note: Please ask an adult for help when dealing with power outlets to avoid any accidents.

– Test the Power Outlet

Sometimes, the problem might not be with your PS4 at all; it could be the power outlet! To test this:

  • Try plugging another device, like a lamp, into the same power outlet. If the lamp turns on, then the power outlet is working fine.
  • If the lamp doesn’t turn on, try plugging your PS4 into a different power outlet.

– Resetting the Power Supply

If the power cable is not the issue, the next step is to reset the power supply of your PS4. This is a simple process that can often solve the problem.

  1. Unplug the power cable from your PS4 and wait for about 20 minutes. This will allow any residual power in the console to dissipate.
  2. After 20 minutes, plug the power cable back into your PS4 and try turning it on.

Important Note: Do not attempt to open your PS4 to manually reset the power supply. This can void your warranty and potentially damage the console.

– Conduct Power Cycling

Power cycling is a stronger version of simply unplugging the power cable, and it can help you fix small issues with your PS4 turning on. Here’s how to do it:

  1. Hold down the power button until you see the power light stops flashing.
  2. Remove the power cable.
  3. Leave the device alone for at least 20 minutes.
  4. Reconnect your system again.

Power cycling is a stronger version of simply unplugging the power cable, and it can help you fix small issues with your PS4 turning on. Here’s how to do it:

  1. Hold down the power button until you see the power light stops flashing.
  2. Remove the power cable.
  3. Leave the device alone for at least 20 minutes.
  4. Reconnect your system again.

– Replace the Power Supply with Professional Help

If you’ve tried everything above and your PS4 still won’t turn on, it might be an issue with the PS4’s power supply. You may need to replace the PS4 power supply.

Important Note: Remember, it’s always safer to ask a professional for help when dealing with electricity. Never try to open your PS4 or fix it yourself, as this could be dangerous.

Here’s a summary of the steps in a handy table:

1Power CableCheck for secure connection and visible damage
2Power OutletTest with another device or try a different outlet
3PS4 Power SupplySeek professional help

PS4 Controller Not Connecting “Cannot Start the PS4. Connect the DualShock 4” Error

Visible Sign: This error message is displayed on the screen, and the PS4 doesn’t start.

Solution: Connect your DualShock 4 controller to the PS4 using a USB cable and press the PlayStation button.

1. Fix Using a USB Cable

What You’ll Need

To resolve this error, you’ll need the following:

  • Your PS4 console
  • A DualShock 4 controller
  • A USB cable compatible with your PS4 controller (micro USB on one end and regular USB on the other)

The Fix

  1. Connect the USB Cable: Start by connecting the micro USB side of the cable to your PS4 controller. Then, plug the regular-sized USB end into your PS4 console.
  2. Press the PS Button: Once your USB cable is connected to your PS4, switch over to your controller. Press the PS button.
  3. Cancel the Prompt: You’ll see a message that prompts you to connect a USB storage device. Ignore this message and hit “Cancel.”
  4. Power Cycle the PS4: At this point, your PS4 should turn off. Press the power button again to turn it back on.
  5. Wait for the System Check: Your PS4 will check your storage status. If everything is okay, your system should load up without any issues.
  6. Confirm the Fix: If the process was successful, you’ll see the PS symbol, and your PS4 system should load as usual.

This quick fix should help you resolve the “Cannot start the PS4” error in under two minutes. If you’re still experiencing issues, it may be necessary to seek further technical support.

2. Reset Your Controller

Resetting your controller can fix any syncing issues. Here’s how you can do it:

  1. Find the small reset button on the back of your controller.
  2. Use a small pin to press and hold the reset button for about 5 seconds.
  3. Once you’ve reset your controller, try to connect it again to your PS4.

Important Note: When resetting the controller, you will need a small, thin object like a paperclip to press the reset button.

3. Restore Default Settings

This option restores the settings back to the factory default and sometimes that will fix the problem with your PS4 and get it booted up again and running.

4. Rebuild Database

This option rebuilds the database of your PS4. Most of the time, it doesn’t erase anything on your PS4. However, if the system is badly corrupted, some games might get deleted and you will have to redownload them.

5. Update System Software

This is the last option that won’t delete the files on your PS4. You can try to update the system software manually.

6. Reinitialize your PS4: If none of these options work, you will have to reinitialize your PS4, which means that all the data on your PS4 hardware will be erased. Make sure you back up your PS4 data before reinstalling your PS4.

PS4 Not Working After an Update

When we say “PS4 not working after an update”, it means that your PS4 console has some issues or doesn’t function as it should after you’ve installed a new system update. This could be anything, like the PS4 not starting, games not loading, or the controller not responding.

Visible Sign: PS4 becomes unresponsive or displays an error message after a system update.

Solution: Restart the PS4 and try installing the update again. If the problem persists, you might need to reinstall the system software in Safe Mode.

Important Note: When reinstalling system software, remember to back up any important data as this process will erase all data on the PS4.

Why Does This Happen?

The reasons for a PS4 not working after an update can vary, but some of the most common ones include:

  1. Incomplete Update: Sometimes, if an update doesn’t install completely or correctly, it can cause problems.
  2. Software Glitches: Every software can have bugs, and the PS4 system software is no different.
  3. Corrupted Data: Occasionally, updates may interfere with the existing data on your system, causing it to become corrupted.

What Can You Do About It?

Don’t worry, there are several solutions to get your PS4 up and running again. Here are some simple steps to solve this issue:

Restart Your Console

The first step is to try a simple restart of your PS4. A restart can often clear out any minor bugs or glitches that came with the update.

Enter Safe Mode and Update System Software

Safe mode is a special startup setting for the PS4 where only the most basic functions are active. This can allow you to fix various problems. Here’s how to do it:

  1. Turn off your PS4 completely.
  2. Once it’s off, press and hold the power button. You’ll hear one beep when you first press it, and a second beep about 7 seconds later. Release the power button after the second beep.
  3. Connect your DualShock 4 controller with a USB cable and press the PS button.
  4. You’re now in Safe Mode! Choose “Update System Software” and follow the prompts.

Rebuild Database in Safe Mode

If updating the system software didn’t help, another option in safe mode is “Rebuild Database”. This can help clean up and organize the data on your PS4.

Warning: Rebuilding a database can take a long time, depending on how much data you have on your PS4.

Follow the same steps as above to enter Safe Mode, but choose “Rebuild Database” instead of “Update System Software”.

“PS4 Error Code CE-34335-8” or PS4 Cannot Access System Storage

If your PS4 is displaying an error code that says CE-34335-8, this guide is here to help you understand and fix it. We will explain everything in simple words that even a 6th grader can understand. So, let’s get right to it!

Visible Sign: An error message displaying “CE-34335-8” is shown on the screen.

Solution: This error code typically signifies a hardware issue with the hard drive. Trying a different hard drive can potentially resolve this issue. If the problem persists, it may be best to contact PlayStation support.

What is PS4 Error Code CE-34335-8?

The PS4 Error Code CE-34335-8 is a system error that pops up when your PS4 can’t detect the hard disk drive (HDD). The hard disk drive is like the PS4’s brain, where it stores all your games, saved data, and more. So, if your PS4 can’t detect the HDD, it won’t be able to function properly.

Important Note: The HDD is a sensitive part of your PS4. Handle it with care, and make sure to turn off your PS4 before checking the HDD.

What Causes PS4 Error Code CE-34335-8?

This error usually happens due to one of the following reasons:

  1. Loose Connection: The HDD might not be connected properly to the PS4.
  2. Faulty HDD: The HDD might be damaged or faulty.
  3. System Glitches: Sometimes, a glitch in the PS4 system software can cause this error.

How to Fix PS4 Error Code CE-34335-8

Fixing this error may seem tricky, but here are some simple steps to help you solve the problem:

Check the HDD Connection

The first thing you should do is check if the HDD is connected properly. Here’s how:

  1. Make sure your PS4 is turned off and unplugged from the power source.
  2. Slide off the HDD bay cover on the side of your PS4.
  3. Check if the HDD is loose. If it is, gently push it back into place.
  4. Replace the cover and turn on your PS4 to see if the error persists.

– Clean Your PS4

Step 1: Power Down Your PS4

The first step is to power down your PS4. Press the PS4 button to close any active applications and then shut down the system. Once the system is off, proceed to unplug all the cables connected to it, including the LAN and power cables.

Step 2: Clean Your PS4

One of the main causes of the “Cannot Access System Storage” error is dust accumulation inside the PS4. To clean your PS4, you’ll need to access the hard drive. Push down on both sides of the PS4 to open the hard drive area. You might need to use both hands for this.

Once you’ve opened the hard drive area, you’ll see the hard drive, the fan, and the disk drive. The hard drive is what you’ll need to focus on for this fix.

Step 3: Remove and Clean the Hard Drive

To remove the hard drive, you’ll usually need to unscrew it. However, in some cases, the screw might already be removed. Once you’ve unscrewed or otherwise removed the hard drive, pull it out slowly.

You’ll likely see a significant amount of dust in the hard drive area. This dust can interfere with the PS4’s ability to access the system storage, leading to the error you’re experiencing.

To clean the dust, blow inside the hard drive area and on the hard drive itself. If you have a towel or a cloth, you can use it to wipe away the dust.

Step 4: Reassemble Your PS4

Once you’ve cleaned the dust, reinsert the hard drive and screw it back in place if necessary. Then, replace the cover on the hard drive area.

Step 5: Power Up Your PS4

With your PS4 cleaned and reassembled, it’s time to power it back up. Plug in the power cable and any other cables you disconnected earlier. Turn on your PS4 and wait for it to boot up.

– Restart Your PS4

Sometimes, simply restarting your PS4 can fix the problem. Turn off your PS4 completely, then turn it back on after a minute or so.

Reinstall the System Software in Safe Mode

If the error still persists, you may need to reinstall the PS4 system software in Safe Mode. Remember, Safe Mode is a special startup setting that can be used to fix various problems.

  1. Download the latest PS4 system software from the PlayStation website onto a USB drive.
  2. Start your PS4 in Safe Mode.
  3. Select “Initialize PS4 (Reinstall System Software)” and follow the prompts.

Important Note: Reinstalling the system software will erase all data on your PS4, so it’s best to back up any important data first.

How To Fix PS4 Error SU-30746-0 – PS4 System Software Update 10.50

The PlayStation 4 error code SU-30746-0 has been a common issue for many users following the latest software update 10.50. This article, based on a video tutorial by Mo Gaming, provides a step-by-step guide on how to resolve this error.

Step 1: Delete the Pending Update

If you can log into the console and navigate to the PlayStation screen, go to the notification section. If your update status says “pending” or “failed”, press the delete button to remove it from your console. This is recommended because it allows you to download the update from safe mode, which is usually more reliable than downloading it directly from the console.

Step 2: Enter Safe Mode

To enter safe mode, completely turn off the console and wait until the white light on the side stops flashing. Then, hold the power button until you hear two beeps. Connect your DualShock 4 controller using a USB cable and press the PlayStation button. If you can’t get to this point, your USB cable may be faulty, and you may need to try a different one.

Step 3: Rebuild Database

Once in safe mode, the first step is to rebuild the database. This process can take a few hours, but it can resolve many errors that may be due to a corrupted database.

Step 4: Update Using the Internet

After rebuilding the database, select option number three in safe mode: “Update Using Internet”. This allows you to reinstall your system software update from safe mode, which can fix many issues.

Step 5: Update from USB Storage Device

If the internet update fails, the next step is to update from a USB storage device. This method is often more reliable because it avoids potential issues with internet connectivity or console age. To do this, download the update directly from the PlayStation site, put it in a folder on a USB device, and then plug it into the console.

Step 6: Initialize PS4

If the USB update also fails, you may need to initialize your PS4, which will reformat the console to factory default settings and attempt to reinstall the latest firmware.

Step 7: Reinstall System Software

The final option, if all else fails, is to reinstall the system software using a USB device. This involves downloading the reinstallation file from the PlayStation site, putting it in a specific folder on your USB device, and then using it to reformat your console.

Please note that the last two options will delete all your games and save files. Therefore, it’s recommended to upload your saves to the cloud if you have PlayStation Plus.

If you still encounter issues after following these steps, feel free to reach out for further assistance.

PS4 Starting in Safe Mode

Have you ever experienced trouble starting your PlayStation 4 (PS4) in Safe Mode? Don’t worry, it’s not as scary as it sounds. Today, we’re going to walk you through this issue and discuss some handy fixes!

Visible Sign: PS4 doesn’t respond or display the Safe Mode options when the power button is held down.

Solution: Make sure that the power cord is plugged in correctly. If the problem persists, it may be a system software issue requiring you to reinstall it.

What is Safe Mode?

Well, it’s a special way to start your PS4 where it only loads the most essential parts of its system software. It’s like packing a light lunch – only taking what you absolutely need!

When you can’t start your PS4 in Safe Mode, it’s often because something is wrong with the console’s system software or its memory (also known as a Hard Disk Drive or HDD).

Common Causes of the Issue

Here’s what might be causing your PS4 not to start in Safe Mode:

  1. System Software Problems: Sometimes, the PS4’s own software can get mixed up.
  2. Hard Disk Drive (HDD) Failure: The PS4’s memory, called an HDD, can sometimes stop working properly.
  3. Power Supply Issues: If there’s a problem with your PS4’s power supply, it might not start in Safe Mode.

Now, let’s check out how we can try to fix these problems.

Solutions to Try

Don’t panic! There are several simple steps you can try to get your PS4 starting in Safe Mode again:

  1. Restart your PS4: Like restarting a computer when it gets stuck, sometimes restarting your PS4 can clear up the problem.
  2. Check your power supply: Ensure your PS4 is properly plugged in and getting power.
  3. Update System Software: Updating the PS4’s software might help fix any glitches that are causing problems.
  4. Check the Hard Disk Drive (HDD): If you’re comfortable doing so (and with an adult’s permission!), you can check if the HDD is damaged or not properly connected.

Important Note: If you need to open your PS4 to check the HDD, always ask for help from an adult!

What to Do If the Problem Persists

Sometimes, even after trying all the steps above, your PS4 still won’t start in Safe Mode. Here’s what to do next:

System software update didn’t workYou might need to reinstall the PS4 system software. This can be a tricky process, so ask an adult for help!
HDD is damagedIt may need to be replaced. Again, you should ask an adult for help with this!
Power supply issue continuesThere might be a problem with your power cord or even the power outlet you’re using. Try changing these and see if it helps.

Remember, it’s okay if you can’t solve the problem by yourself. There are professionals who can help fix your PS4.

Important Note: Always ask for an adult’s help if you’re unsure what to do. It’s better to be safe than sorry!


We have covered a range of issues that cause the “Cannot Start PS4” message, including power problems, controller connection issues, software errors, and hard drive malfunctions. Each problem is accompanied by visible signs and transparent steps to fix the issues.

While these troubleshooting steps can often resolve the issues, sometimes professional help may be required. If your PS4 still doesn’t start after trying all the above solutions, don’t hesitate to contact PlayStation support for further assistance.

Finally, remember to regularly update your system software and handle your PS4 with care. Preventive measures like these can often help you avoid such issues in the future. Remember, a well-maintained gaming console is a happy gaming console.