How Do I Fix USB 3.0 Not Working?

July 13, 2023 0 By tech

To fix USB 3.0 ports that aren’t working, you should first enable xHCI Mode on BIOS. Next, check for physical damage or loose connections. If the port appears physically fine, proceed to update your computer’s drivers.

Additionally, examine your computer’s power management settings. Navigate to the power options in the control panel, and ensure USB selective suspend setting is disabled to prevent your computer from turning off USB ports to save power. If these methods don’t solve the problem, consider using system restore or troubleshooting software conflicts that might be affecting the USB 3.0 ports.

Understanding USB 3.0

USB 3.0, also known as SuperSpeed USB, is the third generation of Universal Serial Bus (USB) technology. USB 3.0 offers faster data transfer rates, improved power management, and better overall performance compared to its predecessors, USB 1.0 and USB 2.0. USB 3.0 devices are backward compatible with USB 2.0 ports, but they will only operate at USB 2.0 speeds.

USB 3.0 ports are usually identified by their blue color. However, not all blue ports are USB 3.0 ports, so it’s important to check your device’s specifications to confirm if it’s USB 3.0 compatible.

Troubleshooting USB 3.0 Connection Issues

When faced with USB 3.0 connection problems, it’s important to troubleshoot the issue to identify the root cause. Here are some steps you can take to troubleshoot USB 3.0 connection issues:

1. Updating USB Drivers

The latest Windows versions 10 & 11 should already include the latest USB 3 driver. However, if your USB 3 port is not working, you can try updating the driver manually. One of the most common reasons for USB 3.0 connection issues is outdated drivers.

1. Press the Windows key + X and select Device Manager from the menu.

2. Expand the Universal Serial Bus Controllers section.

3. Right-click on the USB 3.0 device and select Update driver.

4. Select Search automatically for updated driver software.

5. Follow the on-screen instructions to complete the driver update process.

You can download the original USB Driver from the motherboard manufacturer by following these steps:

  1. Before proceeding, find information about the model and manufacturer of your motherboard.
  2. Press the “Start” button and type “command prompt.”
  3. Open the Command Prompt search result and select “Run as administrator.
  4. Type the following command: wmic baseboard get product, manufacturer, version, serialnumber
  5. Command Prompt will display your motherboard manufacturer’s name and model number.
  6. Open your browser and search for drivers compatible with your motherboard model. Once you locate them, download them to your PC.
  7. Extract the downloaded folder as you would with an archive.
  8. Plug in a USB flash drive and transfer the folder onto it using File Explorer.

2. Updating BIOS

Updating your computer’s Basic Input/Output System (BIOS) can help fix USB 3.0 connection issues. To update your BIOS, follow these steps:

1. Visit your computer manufacturer’s website and download the latest BIOS update for your system.

2. Follow the manufacturer’s instructions to install the BIOS update.

3. Enabling USB 3.0 in BIOS

If your computer’s BIOS settings are not configured to support USB 3.0, you may encounter connection problems. To enable USB 3.0 in BIOS, follow these steps:

1. Restart your computer and enter BIOS (usually by pressing F2 or Del during startup).

2. Navigate to the Advanced menu.

3. Select USB Configuration.

4. Enable XHCI Hand-off.

5. Save and exit BIOS.

Every motherboard brand, such as Gigabyte, MSI, or ASUS, has a unique menu to access xHCI mode. However, these menus should not be too different from each other.

4. Checking USB 3.0 Cable and Ports

Faulty USB cables or ports can cause connection problems. To check your USB cable and ports, follow these steps:

1. Try using a different USB cable to connect your device.

2. Try connecting your USB device to a different USB port.

3. Check your USB device’s specifications to confirm if it’s USB 3.0 compatible.

5. Disabling USB Selective Suspend Setting

Your computer’s power management settings may be causing USB 3.0 connection problems. To disable USB selective suspend setting, follow these steps:

1. Press the Windows key + X and select Power Options from the menu.

2. Select Change plan settings.

3. Select Change Advanced power settings.

4. Expand USB settings and select USB selective suspend setting.

5. Disable the setting for both battery and plugged-in modes.

6. Click Apply and OK to save changes.

6. Resetting USB Root Hub

Resetting your computer’s USB root hub can help fix USB 3.0 connection issues. To reset the USB root hub, follow these steps:

1. Press the Windows key + X and select Device Manager from the menu.

2. Expand the Universal Serial Bus Controllers section.

3. Right-click on the USB Root Hub and select Properties.

4. Select the Power Management tab.

5. Uncheck the Allow the computer to turn off this device to save power option.

6. Click OK to save changes.

7. Restart your computer.

7. Restart the computer and check for software conflicts:

  1. Restart your computer to refresh the system.
  2. Disconnect any unnecessary USB devices.
  3. Check for any conflicting software or drivers that may interfere with USB 3.0 functionality.

8. Examine Device Manager for driver-related issues:

  1. Open Device Manager and expand the “Universal Serial Bus Controllers” section.
  2. Look for any yellow exclamation marks indicating driver issues.
  3. Right-click on the affected USB 3.0 driver and select “Update driver” or “Uninstall device” and then reinstall the driver.

9. Other Troubleshooting Tips

If the above steps do not resolve your USB 3.0 connection problems, try these additional troubleshooting tips:

– Check for firmware updates for your USB device.

– Disable antivirus software temporarily to see if it’s causing connection problems.

– Run a system file checker scan to check for corrupted system files.

Common USB 3.0 Connection Problems

Despite the many benefits of USB 3.0, users may encounter connection problems when using USB 3.0 devices. Some of the most common USB 3.0 connection problems include:

1. USB 3.0 device not recognized

When you connect a USB 3.0 device to your computer, it may not be recognized by the system. This could be due to outdated drivers, incompatible hardware, or a faulty USB cable or port.

2. Slow data transfer rates

USB 3.0 offers faster data transfer rates than USB 2.0, but you may experience slow transfer speeds when using USB 3.0 devices. This could be due to a number of factors, including outdated drivers, hardware incompatibility, or a bottleneck in your system’s resources.

3. USB 3.0 device disconnects randomly

You may experience random disconnections when using USB 3.0 devices, which can be frustrating and disruptive. This could be caused by a faulty USB cable or port, outdated drivers, or power management settings.

4. USB 3.0 device not working properly

Sometimes USB 3.0 devices may not work properly, even if they are recognized by the system. This could be due to outdated drivers, hardware incompatibility, or malfunctioning device.

Common Symptoms of USB 3.0 Not Working

  1. Devices not recognized: One of the most noticeable symptoms is when you connect a USB 3.0 device, such as an external hard drive or flash drive, but it is not recognized by your computer. The device may not appear in File Explorer or Disk Management.
  2. Slow data transfer speed: Another symptom is significantly slower data transfer speeds than expected. If your USB 3.0 connection is performing at USB 2.0 speeds or lower, there may be an issue with the USB 3.0 functionality.
  3. Intermittent connectivity: USB 3.0 devices may exhibit intermittent connectivity, causing them to disconnect and reconnect randomly. This can disrupt file transfers or device usage.

Potential Causes of USB 3.0 Not Working

  1. Outdated or missing drivers: One common cause of USB 3.0 issues is outdated or missing drivers. If the USB 3.0 drivers are not installed or are incompatible with your operating system, it can lead to connectivity problems.
  2. Hardware conflicts: Hardware conflicts, such as IRQ conflicts, can interfere with USB 3.0 functionality. Conflicting devices or drivers sharing the same resources may result in USB 3.0 ports not working properly.
  3. Power supply issues: Insufficient power supply to the USB 3.0 ports can cause connectivity problems. If the power supply is not delivering enough power, USB 3.0 devices may not function correctly or may not be recognized at all.
  4. Faulty internal cables or connectors: Internal cables and connectors that connect the USB 3.0 ports on the motherboard to the front or rear panel may become loose or damaged over time. This can lead to connectivity issues with USB 3.0 devices.
  5. Outdated BIOS or firmware: If the BIOS (Basic Input/Output System) or firmware on your computer or USB 3.0 devices is outdated, it can cause compatibility issues and result in USB 3.0 not working as expected.


USB 3.0 not working issues can be a common occurrence due to various factors, ranging from outdated or missing drivers to physical damage, power supply issues, or outdated BIOS. It’s critical to identify the symptoms, understand the potential causes, and perform the necessary troubleshooting steps, whether that’s ensuring USB 3.0 is enabled in BIOS, updating drivers, checking physical connections, adjusting power management settings, or using system restore.

Knowledge about USB 3.0, its features, and common problems can go a long way in diagnosing issues and implementing effective solutions. However, it’s also important to recognize when to seek professional help, particularly when the issue persists after all these steps or if there’s a serious hardware problem.


How do I check if my USB 3.0 port is enabled in BIOS?

To check if your USB 3.0 port is enabled in BIOS through xHCI mode, start by restarting your computer and pressing the specific key to enter the BIOS during the boot process, which is typically Delete, F2, F10, or F12. Once in the BIOS, navigate to the USB settings, often found under sections like “Advanced,” “Peripherals,” “USB Configuration,” or “Integrated Peripherals.” Look for a setting called “xHCI Mode,” “xHCI Hand-off,” or something similar, which controls whether USB 3.0 is enabled. If the xHCI mode is set to “Enabled” or “Smart Auto,” then USB 3.0 is enabled; if it’s set to “Disabled,” then USB 3.0 is not enabled. Remember to save any changes before exiting the BIOS. The exact names and locations of these settings can vary depending on your specific BIOS and motherboard, so consult your motherboard’s manual or the manufacturer’s website if you’re unsure.